LET’S TALK EXPERIENCE

Ready to see your experience differently?

Tell us a little about your business, your customer experience, and where things may not be working the way you want them to. We’ll review your inquiry and be in touch with next steps. I’ll review your inquiry and follow up within 2–3 business days with the best next step.

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  • Once you submit your inquiry, we’ll review your business, goals, and what you’re looking for support with. If it feels like a good fit, you’ll receive next steps to schedule a conversation and determine the best place to begin.

  • Absolutely. You don’t need to diagnose the problem before reaching out. That’s part of the process. We’ll help identify where the experience may be falling short and recommend the right level of support.

  • No. Muse & Ember works best with experience-led businesses where how the customer feels matters just as much as what they purchase. That can include hospitality, wellness, retail, events, lifestyle brands, private clubs, and other service-based businesses.

  • You don’t have to figure everything out on your own. Muse & Ember can provide continued strategic support and, when appropriate, help connect or coordinate with trusted creative and implementation partners to bring select recommendations to life.

  • Engagements vary depending on the scope and level of support needed. The Experience Audit begins at $1,000, with additional strategy, playbook, and advisory services available for businesses that need deeper support.

Frequently Asked Questions