THE EXPERIENCE AUDIT
See What Your Customers See.
Your business can look beautiful and still have gaps your customers feel. The Experience Audit gives you an outside perspective on your customer journey, uncovering the friction points, missed opportunities, and details shaping how people experience your brand.
What We Look At
Your customer experience isn’t one moment. It’s the accumulation of every interaction someone has with your business. The Experience Audit looks across the journey to uncover what’s working, what’s creating friction, and where the experience could feel more intentional.
01 — First Impressions
What customers see, feel, and understand when they first discover and encounter your business.
02 — The Customer Journey
The experience from discovery and consideration through purchase, arrival, service, and follow-up.
03 — Experience & Environment
The details shaping how the experience feels, including communication, service, physical touchpoints, atmosphere, and brand alignment.
04 — Friction & Opportunities
Where customers may feel confused, disconnected, inconvenienced, or underwhelmed, plus opportunities to strengthen the experience.
See what your customers experience. Know exactly what to improve.
THE EXPERIENCE AUDIT
$1000
One-time investment
A strategic evaluation of your customer experience designed to uncover what’s working, where friction exists, and where small shifts could create a stronger, more intentional experience.
WHAT’S INCLUDED
✓ Customer journey evaluation
✓ Experience scorecard
✓ Key gaps + friction points
✓ Prioritized recommendations
✓ Final audit report + action plan
“DeAndra approached the project with a deep understanding of brand strategy, took full creative direction, and made the experience feel effortless on my end.”
- Rilee, The Works CollectiveLet’s Work Together
Tell us a little about your business, your customer experience, and where things may not be working the way you want them to. We’ll review your inquiry and be in touch with next steps. I’ll review your inquiry and follow up within 2–3 business days with the best next step.