EXPERIENCES, INTENTIONALLY DESIGNED.

Muse & Ember helps brands uncover the gaps between what they intend to deliver and what people actually experience.

From focused audits to full experience strategy, we examine the details, touchpoints, environments, and moments that shape how your brand is felt, remembered, and shared.

  • 01 - Experience Audit

    Starting at $750

    A focused evaluation of your existing customer or guest experience to uncover friction, missed opportunities, and the details that may be weakening the overall experience.

  • 02 - Experience Strategy Intensive

    Starting at $1,500

    A focused strategy engagement designed to solve a specific experience challenge, refine an idea, or create clarity around what comes next.

  • 03 - Experience Blueprint

    Custom Engagement

    A comprehensive strategy for designing or reimagining an experience from end to end, including the journey, key moments, touchpoints, sensory considerations, and opportunities for differentiation.

  • 04 - Experience Advisory

    Ongoing Partnership


    Ongoing strategic guidance for brands developing, evolving, or scaling their customer experience. Muse & Ember serves as an extension of your team, providing experience direction, reviews, recommendations, and strategic oversight as ideas move from concept to reality.

Let’s look at the experience.

Tell us a little about your brand and what you’re noticing. We’ll determine whether an Experience Audit is the right place to start.